Privacy Policy — CoralIQ

Welcome to CoralIQ.

Your privacy is important to us. This Privacy Policy explains how CoralIQ collects, uses, stores, shares, and protects your information when you use our website, applications, artificial intelligence features, integrations, and related services (collectively, the "Services").

By creating an account or using CoralIQ, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

CoralIQ is an aquarium management platform that helps hobbyists monitor, organize, and improve reef aquariums using data tracking, automation, artificial intelligence, reminders, analytics, and optional third-party integrations.

Throughout this policy, "CoralIQ," "we," "our," and "us" refer to CoralIQ and its operators.

"You" refers to the individual or organization using our Services.

2. Scope

This Privacy Policy applies to:

www.coraliqlabs.com
CoralIQ web application
CoralIQ mobile applications
AI-powered features
API services
Customer support
Beta features
Future CoralIQ products unless otherwise stated

This policy does not apply to third-party services that CoralIQ integrates with.

3. Information We Collect

Depending on how you use CoralIQ, we may collect the following information.

Account Information

When creating an account we may collect:

Name
Email address
Password (stored securely as a hash)
Profile photo
Account preferences
Time zone
Country
Subscription status

Aquarium Information

CoralIQ allows users to store aquarium-related information including:

Tank name
Tank size
Aquarium type
Livestock inventory
Coral inventory
Equipment inventory
Water test results
Maintenance logs
Feeding schedules
Dosing schedules
Parameter history
Notes
Images uploaded by users

This information is considered user-generated content.

AI Conversations

When you interact with CoralIQ AI we may collect:

Questions you ask
Prompts submitted
AI responses
Uploaded images
Aquarium analysis requests
Feedback provided about AI responses

These conversations may be stored to improve functionality, troubleshoot issues, and enhance future AI performance.

Usage Information

We automatically collect certain technical information including:

Browser type
Operating system
Device type
IP address
Approximate location
Language preferences
Session information
Referring website
Pages visited
Features used
Time spent within the application
Crash reports
Error logs

Payment Information

Payments are processed by third-party payment providers.

CoralIQ does not store complete payment card numbers.

Payment processors may collect:

Billing address
Card information
Payment history
Subscription status
Transaction identifiers

These providers process payment information according to their own privacy policies.

Cookies

We use cookies and similar technologies to:

Keep users signed in
Remember preferences
Improve performance
Understand usage
Measure traffic
Detect fraud
Maintain security

Users may disable cookies through browser settings, although portions of the Services may no longer function correctly.

4. How We Use Information

We use collected information to:

Provide the Services
Create and manage accounts
Authenticate users
Deliver AI features
Store aquarium data
Sync information across devices
Process subscriptions
Respond to support requests
Improve CoralIQ
Detect fraud
Maintain security
Analyze feature usage
Develop new functionality
Send important account notifications
Comply with legal obligations

We do not sell your personal information.

5. AI Features

CoralIQ includes artificial intelligence features designed to assist aquarium hobbyists.

AI-generated recommendations are informational only and should not replace independent judgment or professional advice.

Users remain responsible for decisions made regarding livestock, dosing, equipment operation, water chemistry, or aquarium maintenance.

AI conversations may be processed using trusted third-party AI providers to generate responses.

6. Legal Bases for Processing

Depending on your location, CoralIQ processes personal information under one or more of the following legal bases:

Your consent
Performance of a contract
Compliance with legal obligations
Protection of legitimate interests
Protection against fraud and abuse

Where consent is required by law, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

CoralIQ does not sell your personal information.

We may share information only in the following situations:

Service Providers

We work with trusted third-party providers that help operate CoralIQ, including providers for:

Cloud hosting
Authentication
Database services
Payment processing
Email delivery
Analytics
Error monitoring
Artificial intelligence services
Customer support

These providers receive only the information necessary to perform their services on our behalf.

Legal Requirements

We may disclose information when required to:

Comply with applicable law
Respond to lawful requests from public authorities
Enforce our Terms of Service
Protect CoralIQ
Protect our users
Investigate fraud
Prevent illegal activity
Respond to court orders or legal process

Business Transfers

If CoralIQ is involved in a merger, acquisition, financing, asset sale, bankruptcy, or other business transaction, user information may be transferred as part of that transaction.

Users will be notified where required by applicable law.

8. Data Retention

We retain information only as long as reasonably necessary to:

Provide the Services
Maintain user accounts
Improve CoralIQ
Resolve disputes
Comply with legal obligations
Enforce agreements

Retention periods vary depending on the type of information.

When data is no longer required, we will delete or anonymize it where reasonably practicable.

9. Account Deletion

Users may request deletion of their CoralIQ account at any time.

Deleting an account generally removes:

Profile information
Aquarium records
AI conversation history associated with the account
Uploaded images
Preferences
Maintenance history
Saved reminders

Certain information may be retained where required for:

Legal compliance
Fraud prevention
Billing records
Security investigations
Tax obligations
Dispute resolution

Deletion may not immediately remove information from encrypted backups, which are deleted according to backup retention schedules.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect user information.

These safeguards may include:

Encrypted connections (HTTPS/TLS)
Authentication controls
Access restrictions
Infrastructure monitoring
Database security
Routine software updates
Logging and auditing
Secure cloud hosting

No internet service or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

11. International Users

CoralIQ may process information in countries other than the country in which users reside.

By using the Services, users understand that information may be transferred to jurisdictions with different privacy laws.

Where required, CoralIQ will take reasonable steps to protect transferred information.

12. Your Privacy Rights

Depending on your jurisdiction, you may have rights that include:

Accessing your information
Correcting inaccurate information
Requesting deletion
Restricting processing
Objecting to certain processing
Requesting data portability
Withdrawing consent
Filing complaints with applicable privacy authorities

CoralIQ will respond to verified requests within the time required by applicable law.

13. Children's Privacy

CoralIQ is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information should contact us.

14. Third-Party Services

CoralIQ may integrate with third-party services, including but not limited to:

Aquarium equipment platforms
Artificial intelligence providers
Payment processors
Authentication providers
Email providers
Analytics platforms

These third parties operate under their own privacy policies.

CoralIQ is not responsible for the privacy practices of third-party services.

15. Cookies and Similar Technologies

CoralIQ uses cookies, local storage, pixels, and similar technologies to improve your experience and operate the Services.

These technologies may be used to:

Keep you signed in
Remember preferences and settings
Improve application performance
Measure feature usage
Detect fraud and abuse
Maintain account security
Analyze application performance

You may configure your browser to reject certain cookies; however, doing so may limit or prevent some features from functioning properly.

16. Communications

CoralIQ may send communications related to:

Account verification
Password resets
Security alerts
Billing notifications
Subscription changes
Maintenance announcements
Important service updates

These communications are considered part of providing the Services.

Where permitted by law, CoralIQ may also send optional newsletters, product announcements, educational content, or promotional emails. Users may unsubscribe from optional marketing communications at any time.

17. Changes to This Privacy Policy

CoralIQ may update this Privacy Policy from time to time to reflect:

Changes to our Services
New product features
Changes in applicable laws or regulations
Security improvements
Business operations

When material changes are made, we will update the Effective Date and Version listed at the top of this document.

Where required by law, we will provide additional notice or request renewed consent before the changes become effective.

Continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy, unless applicable law requires otherwise.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

CoralIQ

Website: https://coraliqlabs.com

Support Email: support@coraliqlabs.com

If you submit a privacy request, please include enough information for us to verify your identity and locate your account before responding.

19. Region-Specific Privacy Rights

Depending on where you live, you may have additional rights under applicable privacy laws, including laws in certain U.S. states, the European Economic Area, the United Kingdom, Canada, Australia, or other jurisdictions.

Where those laws apply, CoralIQ will make reasonable efforts to honor applicable rights, including requests to:

Know what personal information we hold
Access your personal information
Correct inaccurate information
Delete eligible information
Export eligible information in a portable format
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent

CoralIQ will not discriminate against users for exercising applicable privacy rights.

20. Data Protection

Protecting user information is one of CoralIQ's highest priorities.

While no system can guarantee absolute security, CoralIQ is committed to implementing reasonable administrative, technical, and organizational safeguards designed to protect user information from unauthorized access, disclosure, alteration, or destruction.

Users also play an important role in protecting their accounts by:

Using strong, unique passwords
Enabling multi-factor authentication when available
Protecting login credentials
Promptly notifying CoralIQ of suspected unauthorized account activity

21. Final Statement

CoralIQ is committed to respecting user privacy and being transparent about how information is collected, used, and protected.

By using CoralIQ, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting CoralIQ with your aquarium information.

End of Privacy Policy